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Terms & Conditions
Are you familiar with our Terms & Conditions Of Service?
Personal details are collected by us only to make your shopping experience easier. This includes your login name and address. We do not have access to your password. We do not collect any of your banking or credit card details. We do not give or sell any details to a 3rd party. Payments are made through Payfast which is a respected finance processing facility in South Africa. You do not have to join or open an account with them. They offer the buyer a free service and the seller is charged a commission.
All online payments are to be made through Payfast. There is no cost to the customer. Payfast is a secure South African processor.
Payfast clears all payments and advises us almost immediately. Payfast clear payments from EFT, Credit cards, UKash, Bitcoin and e-wallet.
Please note: Your order will only be processed, packed and shipped AFTER we have received proof of payment by Payfast. Payfast verify all payments within an hour or two.
We do not hold many stocks here at our sales office. We have working relationships with several companies who are appointed South African distributors and prominent importers in the survival field. We also have warehouses or depots in several cities. We take orders and payments and arrange the shipping, but all goods are dispatched by the relevant company from their warehouse. Delivery by courier is normally 3 – 8 working days, but can take a little longer in some instances. (It could also be quicker). Collections are not allowed as our suppliers do not deal direct with the public. All items ordered will be delivered.
Couriers can only deliver to physical addresses, so do not give us your postal address. Remote locations, farms and plots will not be accepted. Rather give the address of someone in town.
Faulty goods must be reported in the first 2 days from receiving the parcel. No consumable items will be exchanged, credited or refunded unless the parcel is damaged, or the wrong item was sent. Each category of product on this website is sourced from a different company specialising in health foods. Each of these companies has its own terms & conditions which affect shipping, guarantees and returns.
We want to offer the best possible service to our customers, so if you have questions or problems, please contact us.
The best possible advertising is word of mouth and we would like you to enthusiastically recommend us. You won’t do this if you are not completely happy, so we make it a priority to make you happy.
We are available to our customers. Please feel free to contact us regarding any query or complaint you may have. Best is e-mail, so that all the details can be given and we have a record of the conversation and any prices quoted. Phone is not always convenient.
All of the content on this site, including but not limited to text, graphics or code, is copyrighted as a collective work under the South African and other copyright laws, and is the property of SALDER or The Survivalist or has been loaned to us by the merchant companies .
Note: Copyright 2020 SALDER, ALL RIGHTS RESERVED.
Anti Spam Policy:
Certain information is collected on this website, for the express purpose of administrative records, shipping, banking, purchasing etc. None of this information gathered by The Survivalist will be shared with or sold to any third party. Obviously certain information must be shared with the relevant payment gateways, courier companies and banking institutions, to complete the purchase procedure. Although unintentional, if one of these entities leak any confidential information, The Survivalist can not and will not be held liable in any way whatsoever.
Likewise, we ask you the user, to refrain from harvesting and abusing e-mail addresses and telephone numbers listed on our website for any other purpose than for dealing with appropriate matters between yourself and The Survivalist. Any abuse of these addresses and numbers, especially e-mail addresses will be deemed to be in contravention of our policies and terms and conditions and the necessary actions can and will be taken.
All trademarks, service marks and trade names of SALDER, The Survivalist, or our suppliers used on the website are trademarks or deemed to be registered working trademarks of SALDER.
This website and the materials and products on this website are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, SALDER and or the holding company or any associated group disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. SALDER does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available, are free of viruses or other harmful components.
SALDER does not make any warranties or representations regarding the use of the materials on this site, in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some countries do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.