Shipping Policy

Please note: Your order will only be processed, packed and shipped AFTER we have received proof of payment. Payfast verify all payments within an hour or two. This is our preferred method of payment. We do not accept faxes as POP.

We do not hold many stocks here at our sales office. We have working relationships with several companies who are appointed South African distributors and prominent in the health food market. We also have warehouses in several cities. We take orders and payments and arrange the shipping, but all goods are dispatched by the relevant company from their warehouse.

Delivery by courier is normally 3 – 5 days, but can take a little longer in some instances. (It could also be quicker). Couriers can only deliver to physical addresses, so do not give us your postal address. Courier shipping rates are based on delivery to cities and towns on major routes. Remote locations, farms and plots will not be accepted. Rather give an adress of a friend who lives in town.

The warehouses we deal with are based in Johannesburg, Pretoria, Durban and Cape Town areas. Each supplier ships from his or her warehouse and so if several products are ordered from our website, it is likely that more than one warehouse is involved and you will receive more than one parcel. Please note that there is a minimal shipping fee for each warehouse. Our website stocks have been set up according to warehouses and at check-out you will see the total shipping charges. This is done automatically, but you will not be charged shipping fees more than once per warehouse.

In all cases you will be given the delivery service provider, a tracking number and an expected arrival date.

As with most dropshippers, if they have stocks in their warehouse, you should definitely receive your parcel in 3 to 8 working days, but if they are waiting for stocks, this could take a little longer.

We have nothing to do with the delivery, late or damaged goods or guarantees. We will help our customers, but the complaints must be directed to the relevant company. Unwanted goods still under guarantee must be returned to them. Please familiarise yourself with the Terms& Conditions and the relevant Warranties.

 

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